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I was unsuccessful with everything I tried. After contacting HikVision they asked me to send it back so they can flash the firmware.

It seems to be connecting on the TFTP but still getting the Avocent issue and no communication on puTTy. Was using an WinXP machine because that's the only one with a serial port, going to try a Win7 machine now once I get it ready - - - Updated - - - 2015-11-20 08:16:17 CLOSE UDP 192.0.0.100...

I removed the computer from our domain, enabled the firewall and added all the ports to allow. It still doesn't work, but I am no longer dropping UDP packet as per the firewall log. Next I am going to try removing any programs that may conflict with COM port settings.

I just checked the specs on the 9016 it says it has a RS-232 DB9 serial port on rear panel, to which I am connected. I will try enabling the firewall when I'm back at it tomorrow. Thanks for the help so far I will let you know how it goes.

Yes it has a serial port. I have tried with the cable from the laptop to the NVR as well as using a null modem USB to Serial and nothing is showing. Those are the settings I am using both on puTTy and in device manager. The IP on SADP is 192.0.0.64 and I have the laptop set to 192.0.0.128...

I keep getting the same error as others in this post: [2015-18-11 07:42:02] TFTP server [192.0.0.128] initialized [2015-18-11 07:42:25] Connect client success [192.0.0.64]Success [2015-18-11 07:42:25] Open file failure[C:\tftp\econt_Vision-AV2000] I tried to upgrade the firmware, put in the...