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The fix was to uninstall/remove all signs of SmartPSS from C: and from the registry. Once reinstalled, SmartPSS works fine for searching and playback.

I have dug through these forums for a couple of days but haven't come across my issue. I use SmartPSS to view my NVR4216-4KS2 NVR. Cameras and live video all work fine. Recording works fine for all of the cameras. I have a mix of (9) cameras, some H.264 and other H.265. I run win10 64...