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I just downloaded iVMS-4500 but can’t enable alarms. When I go to the alarms tab it just shows ‘Hangzhou, China” with a toggle, not my home device..??? how do I troubleshoot the camera/cable issue? Thanks

Hi - I purchased a house that is 3 years old and has 3 HikVision dome cameras and an NVR. The previous homeowner knew nothing about the setup and never used it or understood it. I have a few issues and questions. 1. one of the 3 cameras continous drops off and shows no link. IF I disconnect...