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I have this same issue on a different camera. Have tried several things to solve still not working. HDW3849H-AS-PV-S3 new firmware: v2.840.R.20231221 Looks to be the same firmware date as yours but a different camera. everything worked fine on DMSS app before upgrade. post upgrade -- Live...

Thanks @Davahad it looks like DMSS is still not respecting the pre-record and therefore waiting an NVR firmware update in your estimation?

Thank you I did read that but his problem was he couldn't even get the pre-record to work on SmartPSS. Upgrading NVR firmware is also a last resort

Have a 5232 NVR -- pre record set to 8 seconds. Using mainstream for IVS intrusion detection events set at 3MP. On SmartPSS playback from NVR is perfect every single time on every IVS event and the pre record is there. It looks perfect. On DMSS on iOS, message notification is realtime and...

I know this is an old post but curious if you were able to put the big black grommet back into the junction box over the camera cable. My electrician and I can’t seem to push it back in mainly due to cables being in the way in the junction box. Worried about water ingress. We are using an...