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Which browser are you using? you should be running edge and reloading the page in internet explorer mode

Is it because of the starlink internet dropping the connection or just wont show up on your app? Also how did you add it to your Hik-connect app

I believe since its from Hilook IVMS 4200 isnt compatible with Hilook only Hik-connect

I would recommend deleting the NVR off the Hik-connect app and readding to see if that fixes the issue. it usually does

Hey if its asking you to login and you dont remember password uninstall and reinstall the ivms 4200 software and it should ask you to create a super user, after inputting your username and password twice. I suggesting clicking the auto login so when you open the software again it will open...