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Sorted it out - I unmounted all 8 cameras, took a photo of each serial, and sent them along with the XML file to get a reset code. Hikvision was pretty quick to respond, around 30 minutes. Button reset wouldn't work because I couldn't pull the cords out far enough to power-cycle it while...

OK I like to try and be self-sufficient but I am reaching my wits end here. We bought a house which came with a Hiwatch NVR (NVR-208-E/8P) and 8 Hiwatch dome cameras (IPC-D120-I). We have the NVR up and running with a new admin password (perhaps the previous owners prepared that), but it won't...