Hi,
I join your conversation, because I had the same problem and I was able to fix it.
First:
You need the new Firmware 5.4.0.
You can get it here:
http://www.hikvisioneurope.com/portal/index.php?dir=Product%20Firmware/Front-ends/01--IPC/R0%20platform%282xx2%29/
After the installation you...