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  1. S

    The account has been blacklisted.

    Oh man, I'm embarrassed, lol. I was so confused, lol, I was trying to figure out what the eyeroll emojii was for. I went back to re-read this for the same issue (this time there's no ip filter that I can find, or it's hidden somewhere else or called something else) and realized the solution to...
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    The account has been blacklisted.

    I figured out the issue. Somehow, IP filtering had been turned on (this is an older dvr with an older interface, I had to dig one out of storage and poke around the settings menu for one that sounded suspect and IP filtering definitely fit the bill). I had the user disable the option and I was...
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    The account has been blacklisted.

    I just had him turn off the DVR, I'm going to call him back in 60 minutes. What shall I have him do? He can log in locally and view all the menus (system, camera, etc.) already. Is there something I can have him do to unlock/unblock him/us? I don't think he's using the admin account, I think...
  4. S

    The account has been blacklisted.

    The lockout hasn't expired. If it is IP blacklisted, how would that have happened, and is there no other way to access it other than putting it on a separate network?
  5. S

    The account has been blacklisted.

    If that's the case, then that setting would have been turned on later. We have always been able to access it remotely up until that point.
  6. S

    The account has been blacklisted.

    This is what appears when I try to log into a DVR interface. I traveled to a location to install a new camera (I swapped between two different cameras before realizing the cable was the issue as to why neither were lighting up, I don't know if that would trigger anything), I did not get into...
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    Dahua DVR stuck on one camera view, can't click out of it to adjust or log out

    I don't know for sure what account is being logged into locally because it never shows the account being logged into, it just automatically logs into it and goes straight to that camera, so if it's an issue with a particular account, I don't currently have a way of knowing which account the...
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    Dahua DVR stuck on one camera view, can't click out of it to adjust or log out

    When local, I was attempting to adjust settings using the mouse. The web interface I can access remotely, from my laptop and view/edit all settings just fine, I/the employee cannot exit out of the view on the DVR itself or do anything with the settings. I don't recall if I can even move the...
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    Dahua DVR stuck on one camera view, can't click out of it to adjust or log out

    We have a Dahua DVR that we can log into remotely, manage remotely via the web interface, but at the local level, cannot be interfaced with via usb mouse. The view that it is stuck on is a PTZ camera. What has been tried: -tried 4 different mice in each usb port on the dvr with known working...
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    Cannot view camera locally, but can view remotely. Dahua DVR

    I can and I changed it to H.264 and it showed up at the store, thank you for the advice. I'm trying it with another camera to verify if it's only that compression setting I need to change or something else in addition to that, but it seems that was the tipping point setting to change, so thank...
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    Cannot view camera locally, but can view remotely. Dahua DVR

    Model X22A3A The Device name is XVR so I guess it's an XVR. The camera model I'm trying to use...
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    Cannot view camera locally, but can view remotely. Dahua DVR

    I've installed a cheapo POE camera (anpviz) at a location, and I added it directly on the DVR itself, not the DVR web interface, and can view the camera remotely via Smart PSS just fine, but cannot view it on the DVR itself. It appears to be live and recording. My current assumption is that...
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