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Can you please send me a catalog as well? Thanks!

A signal loss alert was saved in the log, but the video at the start of each clip was just the first frame stuck until about a minute in. No signal loss was ever shown in playback. Does this indicate something?

I was finding that having hardware acceleration on was causing signal loss during recording too. Not sure if you've seen that before.

So after letting it run over night without hardware decoding turned on, everything seems to be working now. So far I have no signal loss or missing video. :cool: I've turned it off on my other cameras too as it doesn't seem to do much.

I decided to try another experiment in order to hopefully narrow this down before deleting the camera. I had Hardware Assist + VPP enabled, so I figured I'd try disabling it and so far it appears to be working. If I tried with Hardware Assist (No VPP), then I didn't get a signal loss, but I did...

Using the IP address didn't work either. I get the same results. I'll try deleting the camera and re-adding it to Blue Iris. Before I do, I'd like to ask... Should I also delete all clips for the camera or should that not matter?

Increasing the buffer to 20MB didn't work. I'm now trying with the IP address.

I have a network where most devices have DNS names as they are easier to remember, but I'll try using the IP next. :)

I should have clarified the networking. The DNS is internal. They resolve internally to IPs like 192.168.1.143. I'll try setting the buffer to 20. I was asked above, but for got to say how often clips are created... During the day time it's about every 40 minutes, and at night it can be...

I'm using Ethernet for this camera, so no WiFi is involved. (Although, I do have one of the other cams (a Foscam) on WiFi and it doesn't have these problems.) I haven't deleted the camera and re-added it to Blue Iris yet, but I will after you guys take a look at my current settings. I want to...

I have a Blue Iris system with a Hikvision DS-2CD2042WD-I and two other cameras. Each of the 3 cameras is continuously recording. The problem is on this Hikvision camera, each time a new clip is created I get a signal loss error and lose about 50 seconds of video at the start of each clip. I...

Ok... I think I just figured this out! The firmware file on the USA site for the 2xx2 model has a PDF that lists my camera as supported, but is actually the wrong firmware. The correct firmware is actually the 2x22FWD. The PDF in the 2x22FWD firmware also lists my camera, but when I do a binary...

The firmware on the website has a newer build number than what's in my camera. I figured, that maybe upgrading would fix my dropout problems. When I first got the camera it had 5.3 and I wasn't able to upgrade to 5.4 without getting the firmware file from NetView. Today, I get the same problem...

NetView is a re-seller on Amazon. The camera seems to work ok with BlueIris except for about 15 signal loss events each day. I have a feeling it's due to the 5.4 firmware and 5.3 would be more stable. NetView told me that the camera should take the firmware from Hikvision's site, but I've been...

I purchased a DS-2CD2042WD-I from NetView and it appears to be an English model camera like they said. (The serial number contains BBWR in it.) The problem is that I can't use any of the firmware files from Hikvision USA or Europe's site. When I try to upgrade the firmware, I get a message...