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any body help me please

Hi please i need help i can remember My company NVR and i have a problem with my manger because this problem and send many mails to hikvision support did't answer me please i need help Serial NVR : DS-7616NI-E2/16P1620150617AARR524694230WCVU Date : 1970-01-01 00:57:30 Software Version...