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Yes I did buy from them directly and that is why I emailed their support line but they haven't responded in a few days so if my other measures don't work hopefully they will still respond and I won't have to drop any more $$. Love the software and it has been running on very old computer so...

I was afraid of that . I was hoping it was somehow tied to my email when I purchased it like other software licenses I have. Lesson learned to store it safely,

my blue iris computer died. I am trying to recover the hard drive but so far no good. Is there a way to get the blue iris serial number to put on the new server or will I just have to download on the new server and pay the annual fee again?