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SOLUTION Just updating this issue in case anyone has the same problem. The symptoms of the issue are that accessing live video from the mobile app displays a "loading" message for several minutes and then shows a sped up view of the camera stream for a few seconds then freezes. Accessing...

Haven't made any changes to the settings. It has been working fine for months now. I checked the suggestions mentioned in the link you provided. Webcast and BVR are enabled.

Recently I noticed I have not been able to view alerts or live video from the BI android app. I click on the alerts and where the video would normally play there's just a black screen. This happens for all alert clips. Clicking on the live view camera just shows a continuous "loading"...