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I had a similar issue, where cameras were not showing up in my Smart PSS (On Mac Laptop). But the cameras DID show up on my phone app. Solution: the laptop had switched to a different wifi network. When I switched back to the network on which my NVR was connected, everything worked fine.

None of these worked for me on Mac: Dahua OSX Software.dmg, MPlayer OSX Extended,HandBrake, ffmpeg (required command-line knowledge), anymp4, iDealshare, Bigasoft Total Video Converter, Wondershare. None of them worked. Here's what worked, an online file converter (this link converts to...