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Yeah, I tried using the Batch and it's the same as the SADP, it asks for the xml. What firmware do I use with the camera I have? Could you help me with that? Edit: HIKVISION support replied with codes but they don't work as they are the "security codes" and I don't have that method to reset...

I'll explain: a co-worker connected the camera for the first time and typed a password. Now, when I try to log in using the camera IP I can't access using that said password. I can see the camera connected in SADP and all the information like start time and all of that. I'm like locked out of...

The problem is that I can't access the cam webpage through a browser. The camera I have is the DS-2CD1021-I and it doesn't have the reset button, I looked for it so much.

Is there any other way to reset the password? I'm going mad right now.

I see. I sent an email to Hikvision support but it's taking too long and I need the camera for a project. Thanks for the info.

Any update on V5.4.5build 170123?