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To answer your question @fenderman, yes, I made sure that that admin (in fact, all) account had PTZ enabled. But ultimately what the problem was had to do with the BI server (running as a service) getting snowed after adding the camera. I've seen this before when adding or removing cameras or...

I just added this camera to my network. It is the only PTZ camera I have. After adding it, my PTZ options are greyed out on the console. I've verified that PTZ is enabled for all user accounts (including admin) and the camera properties (BI) have PTZ enabled as well. I've tried the defaulted...

That clock is from a program called Qlock which I've constantly checked against the system clock and is not the problem. I just realized that I've been comparing that clock (and OS clock) from my work machine and not from the BI server machine. DUH! Sure enough, the BI server clock was precisely...

I just rebooted the BI server to no avail. The BI cams are all 1'15"+ faster that the OS clock.