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All set with glare/spots, disabling the IR did the trick!

Last night using a shade I was unable to manipulate the glare/spots in any way. After reviewing previous threads on my model(see attached) the IR sensors may be causing the issue. I dismantled the doorbell and disconnected the IR sensors. As much as I didn’t want to I decided to clean the...

Same spots, they don't move and only visible at night. I've never had the unit apart or the lens removed. No condensation issues either. Think maybe remove the lens and clean?

I disconnected the doorbell to closely inspect the lens and found some scratches but not sure if they are causing the glare. I turned off the security lights to view the image and the glare is still there(attached). Tonight I’ll play around with a shade above the lens to see if it alters the...

Considering the Reolink WiFi but I’m already connected to 2 mechanical door chimes. Ubell(Hikvision DS-KB6403) has been working flawlessly for over 5 years and 2 homes with full time record to NVR. Only issue I have is some nighttime glare and not sure if it is inside lens cover? Also...

Lockouts came back after inistalling Windows 11. Come to find out I think it was network settings? I narrowed it down to setting home network to "Public" after it was set on "Private". No more lockouts and I reinstalled Microsoft Office too! Upgraded my firmware to 180726 after reading...

I hear what you're saying but maybe there are limitations by the manufacturer to prevent playing around with settings? It definitely appears that way with my doorbell which is why I use the router static IP. Also, did I read somewhere that the AD410 may be ONVIF compliant and/or logged into...

My doorbell has no capability to set static IP but I have assigned it one through the router and it hasn't changed.

Have you upgraded you doorbell yet? I'm still using Ubell rebranded Hikvision for over 3 years and looking to upgrade. The AD410 looks tempting considering I have since purchased Amcrest NVR and cameras. The Hikvision works fine recording 24/7 to the NVR but wondering if I'd be happier with...

I'm going to wait until the weekend and install Office 2010 but I will uncheck the windows update option to auto update MS products. Supposedly Office 2010 is no longer supported as of Oct 2020 and may be a security risk? I really don't do any online collaborating with it on my home desktop so...

Wife's computer has same updates as mine. Just tried it again this morning, I was locked out and I was able to log on with hers. One thing I notice I never get the countdown that says you have X attempts left? When I intentionally enter an incorrect password when the device is unlocked it...

Any luck with figuring out why the 30minute lock out when typing in correct password? I can log into the doorbell from my phone & tablet(wifi) when I receive the message on my Windows 10 desktop? I can also log on using my wife’s Windows 10 desktop that is connected by wifi. So I disconnected...

Stick with 4.14.1.0407 if it works for you. I've seen no significant upgrade/improvements with the Hikvision updates with or without Playstore support. I'm not expecting any considering the hardware is dated. Good luck!

OK I tested all 3 versions, V4.14.1.0407, V4.15.0.0609, V4.16.0.0706 using S21 with all background apps closed(easier to close all) no battery op or mon for Hik app. No push notification came through until I unlocked the phone screen. Same issue as previous Samsung phones I owned. Run...

If I recall when I allow the app to sleep push notifications will not come through. Unfortunately I have to navigate Android and Samsung issues to suit my preferences. I'm working on another Hikconnect issue in another thread that may be network/Windows related?

Hikconnect is one of my never sleeping apps.

Installed the new update on my S21 & Tab S7 and notifications come through fine. I do disable doze feature.

Same for me, using 171225 downloaded from Nellys almost 3 years ago. Update: While locked out on Windows desktop I can log into the doorbell using Chrome and Samsung Internet on my Android tablet! Unable to view image but can access configuration settings. I just rebooted the doorbell from...

Yesterday I removed the Orbi satellite and connected my Netgear 6150 extender in between my router(RBR40) and doorbell, same issue. I recall last fall when I used the same extender with Netgear R6400 router I never had this issue and I've had this doorbell for 3 years. Maybe it's a Windows...

Yes I'm using IE, and I can log in after waiting. I've uninstalled firewall and anti virus, disconnected the doorbell from the Hikvision server, still get issue. So what is trying to log into the doorbell causing it to lock? I'm recording 24/7 from the doorbell to my Amcrest NVR. I'm pretty...

Unfortunately I haven't been able to remedy the "Device is locked. Please try again." Reset the the doorbell and router and is OK for awhile but problem returns logging in thru web page. I wish I didn't get rid of my Netgear R6400 router, I at least could have diagnosed if router is issue...

Pretty sure if you performed a factory reset you should not be able to remote login with a browser until you activate with the app? Make sure you delete the doorbell completely from the app before trying to activate it again. I think I recall this happening when not deleting the device from...

OK, you both are using IOS so that may be the difference? Google Playstore no longer offers Hikconnect app and I have to go directly to Hikvision to update my S21 & Tab S7 devices. I did own an Ipad for awhile and will say it performed better with the Hikvision app vs my Android phone but I've...

I just downloaded and installed the Hik Connect app V4.15.0.0609 on my S21 but unable to see new settings? My device version is V1.4.62 build 171225 though. Do you think updating the firmware to one of Nelly's latest will help? Been using this device for 3 years now with full time recording...

I'm using the S9 also and last I heard the issue is on all Samsung models. I don't think chasing Hikvision is the solution when the issue appears to be with Samsung. I've read numerous posts in Samsung forums regarding delayed notifications with various apps. That is where I found the work...

It is a Samsung issue with the batter saving feature. I've had the doorbell for 2-1/2 years using it with an Ipad and Samsung phone. Ipad gets instant alerts, Samsung is delayed. You have to ADB into the phone to disable doze to get notifications in a timely manner. The doze feature also...

I think it is Android and Samsung mostly. I have to use the ADB command "adb shell dumpsys deviceidle disable" to disable the Samsung S7 idle mode to make it wake when screen is off. It works most of the time. My Chuwi android tablet will not wake at all from doorbell. My Ipad 2018 9.7 wakes...

Been using S7 for aw week now after running this command. Seems to work consistently for the motion detection notifications but ringing the doorbell notifications do not come through all the time, have to unlock screen to get some of them?

It didn't work when I tried it last week but appears to now. Just don't restart the phone or you will have to run the command again! I hope the battery doesn't drain too quickly.

It's a Samsung/Android issue. Push Notification Delay When Screen Off - Android Forums at AndroidCentral.com