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It is stating that HikConnect will work instantly once configured and on the internet via P2P ports that are typically open on all routers. Remote live view and playback will work using p2p. But only once the ports are forwarded does it come off of P2P and uses the HikConnect DDNS which allows...

No I don't. I've set up many clients as well using this method. Only when the ports aren't open have we had this issue. Went to a hikvision seminar where they informed us of the reasoning behind the auto log out. Are you sure the ports 80, 8000 and 10554 (unless you have changed them from...

Port forward the required ports in the router and it should not ask you anymore.

Not sure if this is still an issue for you guys, but have you guys done the port forwarding required in your router? Hikvision actually uses amazon servers to allow traffic to connect to their remote servers if the ports are not opened on the router. Hikvision pays for each bit of data that...