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I'm not sure you're replying to my post or rayt but I've tried all of this with both original ezviz firmware and app and with hikvision firmware and app, they both do (or don't) the same thing. It worked fine with the hikvision firmware and app for the first few days. I've done the resetting...

I've got a different problem from the chime (well it also doesn't work but I can see the hammer moving so it's just insufficient power, I'll deal with that later): I used the doorbell successfully for several days. First with original EZVIZ firmware (that's the branding), then with Hikvision to...