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I have a KB6003 doorbell that I'm trying to recover the password, I've contacted Hikvision support but they wont support end users, I've tried resetting it but it doesn't give me the option to enter a new passcode. In SADP I only have the Import File option to reset password, Input Key option...

Did you ever get this resolved? I have similar issue where I'm trying to recover the password on my KB6003 doorbell, have tried multiple options to no avail, contacted support and they tell me they do not deal directly with end users, have tried resetting but never get the option to enter a...

Doorbell transformer should be ok, original one wasn't up to spec which resulted in the door bell rebooting every 40 secs or so. Upgraded it to a Hager ST303 which resolved the problem.

I'm experiencing the same issue, has been happening now for months and have been unable to find a resolution.