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The Device has not been installed yet, it just lays in the Server Rack and is powered through PoE. Do you know how to contact Hikvision best? Had an equiry sent about 6 months ago, but never recieved an answer.

How should I do a soft reset, when I am not able to access the Device? in ivms-4200 it shows offline

I have a Problem with my kd8003 Unit. I bought it for a sip configuration, which partly worked with our Grandstream PCB and Phones, we just couldn`t pick up the Phone, but at least the Ring to the Phone Group worked. But the real Problem I have now is that the Unit is not accessible anymore...