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If you have your hand book see page 27 - Reset Hope this helps. Phil

On mine I have 3 short leads, one is a lead about 8" long with a ethernet socket, another with a 12dc power socket and a third with a reset button. If you look at it is not obvious its a button, there is a cap on it, flick the cap and there's the button, just press it for 5/6 seconds and it...

Have you tried re-setting the IP cam. On mine I have a re-set button on a short lead on the camera, Just press it and it will do a factory reset. You might have to re-program it but at least it will hopefully be working.