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  1. mromamcrest

    Armcrest support is a joke

    Thank you for the feedback and I am glad to hear the experience improved for your second experience. However, if there is anything about your first experience that we can further assist with or has not been addressed, please feel free to reach out to escalation@amcrest.com. It will be our...
  2. mromamcrest

    Armcrest support is a joke

    Good Afternoon, I apologize for the experience you had and we are more than happy to assist you. As part of the escalation team in Houston, Texas, we will gladly address and seek out the best resolution possible with you. Please reach out to escalation@amcrest.com.
  3. mromamcrest

    Amcrest ASH22 - Web Interface?

    Good afternoon, ASH 22 will not have a web UI as mentioned by others here. Thank you. All ASH products must go through their initial setup through the ASH app. Any setting modification must also be done through the ASH app as well. Making any modifications away from the ASH app may damage the...
  4. mromamcrest

    How To Upgrade Amcrest / Lorex to Dahua Firmware And Get All Dahua Features

    Good Afternoon, Just curious about some of the features that may be missing from Amcrest firmware that Dahua firmware may have? What improvements can be made for Amcrest Firmware that are better on Dahua's? I will gladly pass any constructive feedback to our R&D team for future...
  5. mromamcrest

    Amcrest recent order -terrible customer service

    Good Afternoon rvfigs, , I apologize for the experience. Are you able to provide what tickets you may have with us? I can gladly further look into the issue and see if I clear up any possible misunderstanding that may be going on. As for the operation, please provide us some details on what...
  6. mromamcrest

    Camera appears on NVR camera registration tab, click add, then shows error “Cannot find the network host”, any ideas?

    Good Afternoon Iampd, I apologize for the confusion. That is correct, static would not be possible for the camera when connected directly to NVR. The added security when connected to the NVR is that the camera is that the cameras are not accessible any other way but through NVR. However, it's...
  7. mromamcrest

    Camera appears on NVR camera registration tab, click add, then shows error “Cannot find the network host”, any ideas?

    Hello @Iampd, When connecting directly to NVR, it can not be set to static since the NVR switch has to provide the IP address from its switch. The NVR will create its own network segment with the cameras. Ultimately saving you bandwidth within the network due to the camera and NVR having to...
  8. mromamcrest

    Amcrest IP4M-1026EW

    Good Afternoon, Just to clarify a little bit, The IP4M-1026E will not be updated due to chipset limitations. For this reason, it is considered discontinued on the firmware side of things. The camera model is still useable by using Chrome Webview, ASP ( Amcrest Surveillance Pro), Internet...
  9. mromamcrest

    POE+ with AMCREST 853E Problems

    John, Please reach out to us at Amcrest support We will be more than happy of further troubleshooting and assist with this issue. What usually takes place is the camera is not getting enough power and prolonged usage of this will eventually cause the capacitors to go bad. One good way to...
  10. mromamcrest

    Bricked Amcrest

    Thank you for the kind words an greatly appreciate the opportunity to assist you. As for the picture I provide @Catweazel , it can be quite difficult to see the button. After several attempts to get a camera with his updated location ended up having the older location, our R&D team is in the...
  11. mromamcrest

    Bricked Amcrest

    Good Afternoon, I apologize for the confusion and any misunderstanding that has occurred. IpcamTalk is an authorized reseller of Amcrest Products. We will ensure everyone is properly communicated about this to prevent any further confusion from occurring. Amcrest Team
  12. mromamcrest

    Bricked Amcrest

    I apologize for the experience you had with our teams. However, you may not need an RMA after all. Our R&D team has informed us that the reset has been moved. Please reach out to us at https://amcrest.com/amcrestsupport and mention this thread in the comments section and I will be happy to...
  13. mromamcrest

    IPCT IPCT & Amcrest Partnership - Discounted Products

    We are glad to be here and looking forward to being part of this community. My name is Mario and I will have several team members also available here to help in the near future. Kwing, Ben, and myself will be the most active. While Bryan will be assisting with any Wifi doorbell concerns and...
  14. mromamcrest

    IPCT IPCT & Amcrest Partnership - Discounted Products

    Sybertiger, The IP4M-1051 model would 5V power supplies along with most of our indoor models. Our outdoor models would use 12V power supplies.
  15. mromamcrest

    IPCT IPCT & Amcrest Partnership - Discounted Products

    VorlonFrog, Thank you for the request and I pass this along to the R&D team for future considerations.
  16. mromamcrest

    Bad experience with Amcrest. Need help about what to do.

    Amcrest Surveillance Pro (ASP) would be the most recommended method along with Blue Iris. In terms of PC-NVR, we can go into more detail with some screenshots of what you may be experiencing during the setup. I can also provide a guide on the most common issue for PC-NVR setup. Amcrest also...
  17. mromamcrest

    Amcrest Live View Browser Plugin Issue ...

    Hello, I am new here on the forums but also wanted to inform anyone who may still want to use the web UI of the following. As of August 2019, Amcrest has brought out new firmware that will address the plugin issue for several models including the IP2M-841 V1 and V2. Google Chrome would be the...
  18. mromamcrest

    Greetings from Amcrest

    Hello, My name is Mario and been working with Amcrest for over 5 years. I have taken several classes for Cisco and have associates in Cisco networking as well. I look forward to having my team and I assist with any questions or concerns with any Amcrest products as well as learn more from the...
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