Hello,
I faced with a problem with my own home installation. Actually 3 problems but one is a critical one.
I prepared configuration where one of indoor unit (DS-KH9510-WTE1) is a main one, and the 2 of them as a extension unit. I am able to call between them and also I am able to call from main outdoor (DS-KV9503-WBE1) station to them (every 3 indoor units are calling)
Added a second outdoor (DS-KV9503-WBE1) as a extension (number 1), and that station is not able to call indoor stations (when I called only HC app on Android phone is calling)
When I checked via IVMS (main outdoor station) there was no devices in Device Management sections - I tried to add substation outdoor, but looks like there is an error called "register failed" (I used the same register password in whole installation), substation have a Indoor Station but there is a dash (-) under Network tab in Device Management.
I checked many documentations, many tutorials and everything looks like pretty straigh forward - but in that models configurations looks different. I also updated every devices to newest firmware, but problem is the same.
Also tried with Hik Central Access Control Managment, but also there is no luck. Is there is any step which I missed?
Everything is configred with static addresses, everything is under the same subnet.
-- EDIT
About other problems.
1. Look like there is a 2-3s delay between push call button and indoor stations starts calling - looks like no reaction for that time on outdoor station (main one), after configured extensions indoor stations (without extensions call button starts almost the same time)
2. There is no outdoor stations preview in extension indoor stations
Regards,
Dawid
I faced with a problem with my own home installation. Actually 3 problems but one is a critical one.
I prepared configuration where one of indoor unit (DS-KH9510-WTE1) is a main one, and the 2 of them as a extension unit. I am able to call between them and also I am able to call from main outdoor (DS-KV9503-WBE1) station to them (every 3 indoor units are calling)
Added a second outdoor (DS-KV9503-WBE1) as a extension (number 1), and that station is not able to call indoor stations (when I called only HC app on Android phone is calling)
When I checked via IVMS (main outdoor station) there was no devices in Device Management sections - I tried to add substation outdoor, but looks like there is an error called "register failed" (I used the same register password in whole installation), substation have a Indoor Station but there is a dash (-) under Network tab in Device Management.
I checked many documentations, many tutorials and everything looks like pretty straigh forward - but in that models configurations looks different. I also updated every devices to newest firmware, but problem is the same.
Also tried with Hik Central Access Control Managment, but also there is no luck. Is there is any step which I missed?
Everything is configred with static addresses, everything is under the same subnet.
-- EDIT
About other problems.
1. Look like there is a 2-3s delay between push call button and indoor stations starts calling - looks like no reaction for that time on outdoor station (main one), after configured extensions indoor stations (without extensions call button starts almost the same time)
2. There is no outdoor stations preview in extension indoor stations
Regards,
Dawid