5.0.6.0 update fail

DsineR

Getting comfortable
Joined
Mar 25, 2018
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Updater throws this error:
'Update of C:\Program Files\Blue Iris 5\BlueIris.exe failed (32)--make sure it is not in use'

This is the first time an update failed, any ideas how to fix?
 

pov2

Getting the hang of it
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Sep 7, 2018
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Try stopping the blue iris service, then run the update file.
I just had this exact same issue when updating to the most recent 5.0.6.7. The thing is when the updater starts it shows a message "stopping the service". The service was stopped by the installer but I saw two "BlueIris.exe" (but not the service) processes as suspended in Task Manager. I recently updated to the latest 1909 build of Win10. I wonder if they changed something, so instead of stopping processes upon installer's request they get suspended instead. Or maybe Ken is using a deprecated function to stop them. I will see how the next update will go.
Killing the suspended processes allowed the installer to finish.
 
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