Alert notification number on app icon

[105437]

My wife and I each have the app on our iPhones. We also use the same account to access BI via the app. I'd like to know what actions clear the number of alerts? Overnight we had several alerts due to wildlife yet the number on the BI app icon only showed 5 when there were actually 30+. Thanks

 

[looney2ns]

If either one of you looked at the cameras with the alerts, they get cleared.
Best to set her up with her own login in BI.

 

[105437]

Good idea @looney2ns. I didn’t realize just clicking on the live view of a camera with alerts would clear the number for that camera.