It looks like a pretty good image to me. what you are missing is an ID shot. you need another camera aimed at the face if you want to ID the person, and a third camera with 10x the zoom if you want to ID the guy across the street (but don't hold your breath on that one). Many people here advise "start with the ID shot" camera, then fill in the overview cameras. It is hard, but that is the way it is. If the guy looked straight at the camera at 26-27 seconds, you might get a good image, but i doubt it. the frame rate is a too long (causing blur) but you probably also have too few pixels per foot, even with 8MP. The hoodie and glasses and the fact that he looks slightly away from the camera, makes it very hard to capture, especially with one camera. It is still useful combined with other images from other cameras in the neighborhood.