- Dec 24, 2014
- 13
- 0
BI - PTZ cannot get it to work with Hisseu Camera
HI, I have an issue with ( Model 2 -HD918-P(8MP 4K). Model Number = HD914-P/HD918-P ).
I used the FIND/inspect to find the camera but it does not find the right one ( It finds "Cantonk " which does NOT work ) so I used this line instead "rtsp:/userxxx:password@192.168.1.210:554/ch0_0.264" and IT WORKS FOR THE VIDEO PART ONLY.
However my ptz does not work and when I go to the PTZ/Control I don't see Hisseu anywhere so what can I choose ?.
--------------------------------- Update ------------------------------------
I sent an support email to the company and awaiting response but don't expect much help for BI! - I sent the text and images below, perhaps this might give a bit more insight into the issue!
PTZ issues with Model Number HD914-P/HD918-P
HI, I am having problems getting video OR PTZ to work in Onvif Device Manager v2.2.250 and wondering if you can help me.
1: I can find the camera but it does not show an image PTZ does not work IN ONvif device manager OR Blueiris 5.9.9.7
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2: If I click Web page" in Onvif device manager It opens up internet explorer but I get a script and nothing else.
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3: I can enter into the camera settings ONLY by entering the address directly into my browser then PTZ does work so it's not the physical camera problem. it's the communication between camera and Onvif I believe!
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4: I can get an image with "Blue Iris" but I cannot get PTZ to work!
I used this command in the settings and I can see the camera video but PTZ does NOT work..
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Can you plz help me ?
