BI service stops randomly

[nicopolous]

Hi all,

I'm running BI as a service and it runs perfectly most of the time - I'm really pleased.

When it's running normally, I see that there are two process running:

1 - BlueIris.exe - the actual program doing the recording etc
2 - BlueIrisService.exe

Now sometimes, BlueIrisService.exe stops running (and the in Windows Services, it's showing as "stopped"). However, BlueIris.exe keeps running, which means the software is still working (i.e. recording motion etc).

Now this wouldn't normally bother me, as the program seems to be working. However, I have a monitoring program running to monitor my BI server and check that the BI service is running (it then emails me if the service stops) - for obvious reasons I need to know ASAP if all my cameras are no longer recording. I can only remotely monitor a service (not a specific process) so when BlueIrisService stops, my monitor program reports that BI has stopped.

I can't understand why the service just stops randomly - sometimes it runs for hours before stopping, sometimes days.

Can anyone help?

Thanks,

Nick

 

[bp2008]

Open Control Panel\All Control Panel Items\Administrative Tools and open the Event Viewer tool. Expand Windows Logs, and select Application and scroll through the logs to see if any of them involve BlueIrisService.exe. If it crashed, you will most likely find an Error log for it.

You can also configure Blue Iris Service to restart itself automatically after crashing, by opening the Services tool in Administrative Tools. There, find Blue Iris Service, double click on it to open its Properties, and see the Recovery tab where you can tell Windows what to do when the service fails.

 

[MartyO]

Open Control Panel\All Control Panel Items\Administrative Tools and open the Event Viewer tool. Expand Windows Logs, and select Application and scroll through the logs to see if any of them involve BlueIrisService.exe. If it crashed, you will most likely find an Error log for it.

You can also configure Blue Iris Service to restart itself automatically after crashing, by opening the Services tool in Administrative Tools. There, find Blue Iris Service, double click on it to open its Properties, and see the Recovery tab where you can tell Windows what to do when the service fails.

thanks for the info, didn't know you could do that to service.

 

[nicopolous]

Open Control Panel\All Control Panel Items\Administrative Tools and open the Event Viewer tool. Expand Windows Logs, and select Application and scroll through the logs to see if any of them involve BlueIrisService.exe. If it crashed, you will most likely find an Error log for it.

You can also configure Blue Iris Service to restart itself automatically after crashing, by opening the Services tool in Administrative Tools. There, find Blue Iris Service, double click on it to open its Properties, and see the Recovery tab where you can tell Windows what to do when the service fails.

Really useful info - thank you.

I looked in the Event Viewer and found that just after the time BlueIrisService.exe stopped running there were two warnings, both with source = User Profile Service. Given this was after the service stopped, it seems to be this is a result of the service stopping, not the cause of it:



Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.


DETAIL -
11 user registry handles leaked from \Registry\User\S-1-5-21-3308674104-753627094-265272866-1001:
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Software\Microsoft\Windows\CurrentVersion\Explorer
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Software\Microsoft\Internet Explorer\Main
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Control Panel\International
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Software\Microsoft\Windows NT\CurrentVersion
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Software\Microsoft\Internet Explorer\Main\FeatureControl
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Software
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001\Software\Policies



Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.


DETAIL -
2 user registry handles leaked from \Registry\User\S-1-5-21-3308674104-753627094-265272866-1001_Classes:
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001_CLASSES
Process 1200 (\Device\HarddiskVolume3\Program Files\Blue Iris 4\BlueIris.exe) has opened key \REGISTRY\USER\S-1-5-21-3308674104-753627094-265272866-1001_CLASSES

 

[bp2008]

This is something you might want to tell Ken, the Blue Iris developer. http://blueirissoftware.com/contact/