BlueIris can only connect to cams with old password after changing it

[kolt_]

Just updated a couple of cameras with a different password. I can log in correctly using this new password, however BlueIris fails to connect to them with the following error.


I have updated the password for them on Blue Iris. What's really odd is if I use the old password, it works despite not being able to use the old password when logging into them directly.

Anyone ever run into this?

 

[wittaj]

Yep happens all the time.

These devices keep users and ONVIF users as separate and if the password doesn't match in the ONVIF manager list (which happens frequently when people start changing passwords or use the ConfigTool), then the cameras cannot be "seen". Or sometimes the firmware just goes wonky.

Log into the Camera GUI and under users you will see a tab called ONVIF User or ONVIF Manager or something like that.

Select it and then change the admin password for the ONVIF user to match your new password.

Or simply create a new user and password in ONVIF user and use that in BI and hit the find/inspect again.

 

[tangent]

Have you tried rebooting the cam?

 

[kolt_]

Yep happens all the time.

These devices keep users and ONVIF users as separate and if the password doesn't match in the ONVIF manager list (which happens frequently when people start changing passwords or use the ConfigTool), then the cameras cannot be "seen". Or sometimes the firmware just goes wonky.

Log into the Camera GUI and under users you will see a tab called ONVIF User or ONVIF Manager or something like that.

Select it and then change the admin password for the ONVIF user to match your new password.

Or simply create a new user and password in ONVIF user and use that in BI and hit the find/inspect again.

That was it! Found out before your reply after discovery on my backup NVR/Shinobi could only access with old password and that is when I logged and and checked again that I saw the new tab.

Thanks for the speedy response.