Cameras randomly dropping offline briefly

tahoegeek

Young grasshopper
Apr 27, 2016
43
19
Lake Tahoe
I run several installations of BI and although most of them perform well, I am seeing issues with one of them. There are 41 cameras on the system (located in a small community school). They are mostly Dahua and Panoeagle cameras. Many of the cameras will randomly drop offline for 5-10 seconds then reappear. There doesn't seem to be any particular order. The problem seems to get worse when there is a lot of activity being picked up by the cameras such as when it is snowing and the cameras are triggering. That makes me think the issue is due to network congestion. This wasn't happening when the total number of cameras was under 20. However, after the school decided to add a ton more cameras is when this started to occur. Curiously, sometimes the affected cameras have longer runs to the network switch but sometimes it's a camera 10 feet away from the switch. The server shouldn't be the bottleneck... Dell XPS 8960 with Intel i7-13700, 16 cores, 64GB RAM, 2 TB SSD, Win11.

I'm hopeful some of you have experienced and solved this problem and can share some tips such as configuration tweaks with BI and/or individual cameras I can try to mitigate the issue. I am running sub streams on each camera with most of the cameras set to H265, 15 FPS, VBR, Good quality. TIA.
 

Attachments

What is your network configuration, do you have a single POE switch or multiple, is any of the network traffic from the cameras being routed through the internet router!
Try switching the cameras to H264, and change to CBR.
What is the FPS/Key in the camera status window, it should be 1.0!
Are any of the cameras connected via WiFi?
What other traffic is on the network besides the cameras?
Are the cameras recording direct to disk?
What is the CPU load shown in BI?
 
What is your network configuration, do you have a single POE switch or multiple, is any of the network traffic from the cameras being routed through the internet router!
Try switching the cameras to H264, and change to CBR.
What is the FPS/Key in the camera status window, it should be 1.0!
Are any of the cameras connected via WiFi?
What other traffic is on the network besides the cameras?
Are the cameras recording direct to disk?
What is the CPU load shown in BI?
Thanks for the quick response and clarifying questions. There are multiple PoE switches on the network. There are no wifi cameras... all are PoE via CAT 5 & 6. The FPS/Key values are all over the map. I'm not sure how to adjust that. CPU load is 23%, GPU 5%, RAM 9.77GB. All cameras are Direct-to-Disk. I've started switching them to H264 (there are a lot to work through!) I will also change to CBR. There is other traffic on the network. No cameras run through the router, all are run through PoE switches. No VLANs in place.
 

Attachments

  • Camera-Status.jpg
    Camera-Status.jpg
    519.2 KB · Views: 0
  • Wow
Reactions: Tinman
Thanks for the quick response and clarifying questions. There are multiple PoE switches on the network. There are no wifi cameras... all are PoE via CAT 5 & 6. The FPS/Key values are all over the map. I'm not sure how to adjust that. CPU load is 23%, GPU 5%, RAM 9.77GB. All cameras are Direct-to-Disk. I've started switching them to H264 (there are a lot to work through!) I will also change to CBR. There is other traffic on the network. No cameras run through the router, all are run through PoE switches. No VLANs in place.
The settings for the FPS/Key values are done in the camera web interface settings, you need to set the "Frame Rate (FPS)" and the "I Frame Interval" to be the same, recommended to be between 10 - 15 FPS.
Screenshot 2025-03-31 190049.png
.
 
  • Like
Reactions: tahoegeek

Make certain you have completed everything in this: Optimizing Blue Iris's CPU Usage
Including be sure you have properly excluded Blue Iris from any Antivirus, this includes Win Defender.
 
  • Like
Reactions: tahoegeek
Thanks for the quick response and clarifying questions. There are multiple PoE switches on the network. There are no wifi cameras... all are PoE via CAT 5 & 6. The FPS/Key values are all over the map. I'm not sure how to adjust that. CPU load is 23%, GPU 5%, RAM 9.77GB. All cameras are Direct-to-Disk. I've started switching them to H264 (there are a lot to work through!) I will also change to CBR. There is other traffic on the network. No cameras run through the router, all are run through PoE switches. No VLANs in place.
You definitely have a mess going on there :) Try like Bruce stated and get your FPS/Key fixed. Its best to run your mainstream and sub stream at the same FPS. I have attached mine just for reference. This is going to take some time :) Crap, I see my driveway cam needs fixed, those menus like to change before you save them, must always double ck.

371.jpg
 
  • Like
Reactions: looney2ns
Thank you!

Make certain you have completed everything in this: Optimizing Blue Iris's CPU Usage
Including be sure you have properly excluded Blue Iris from any Antivirus, this includes Win Defender.

Make certain you have completed everything in this: Optimizing Blue Iris's CPU Usage
Including be sure you have properly excluded Blue Iris from any Antivirus, this includes Win Defender.
Thank you!