I can monitor my CCTV via my mobile using HIK Connect 6. I have installed ivms 4200 v 3.10.1.5 on my laptop. When I want to connect, I click on "not logged in". It prompts "you will enter Hik-connect Continue". I click on yes. It prompts me for user name/phone number and password. I enter both. I click on "I agree to terms of service and privacy policy". . It prompts me for "input the verification code". When I enter the verification code, it gives me briefly a message that it's logging in but it does not log in and gives a message that the verification code is incorrect. What could be causing this? Can someone guide me? Thanks