That is a horrible overhead angle and not what the AI is designed for.
Are you sure the camera is actually triggering? Like you have an SD card in the camera and can play back the IVS triggers or you can watch someone go thru there and the box turns red around them?
If it is indeed triggering in the camera, then go back to BI and hit the find/inspect and post what the pop up window shows. Sometimes the ONVIF password gets wonky and that would show in that pop-up.
I actually don’t have an SD card in the camera and when I go thru the marked area, the BI box does not turn red.
This is what it says when I do a find/inspect:
Opening 192.168.0.128 port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2025-01-20T23:19:43.000Z
Requesting device information...
Manufacturer: General
Model: IPC-T54IR-AS-2.8mm-S3
FirmwareVersion: 3.142.15OG000.0.R
GetCapabilities...
Querying services
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
profile token MediaProfile00000
profile name MediaProfile_Channel1_MainStream
profile source is 00000
profile source config is 00000
profile token MediaProfile00001
profile name MediaProfile_Channel1_SubStream1
profile source is 00000
profile source config is 00000
profile token MediaProfile00002
profile name MediaProfile_Channel1_SubStream2
profile source is 00000
profile source config is 00000
profile token MediaProfile00003
profile name MediaProfile_Channel1_SubStream3
profile source is 00000
profile source config is 00000
requesting URI for profile MediaProfile00000
RTSP URI: rtsp:/
192.168.0.128:554/cam/realmonitor?channel=1&subtype=0&unicast=true&proto=Onvif
requesting URI for profile MediaProfile00001
RTSP URI: rtsp:/
192.168.0.128:554/cam/realmonitor?channel=1&subtype=1&unicast=true&proto=Onvif
requesting URI for profile MediaProfile00002
RTSP URI: rtsp:/
192.168.0.128:554/cam/realmonitor?channel=1&subtype=2&unicast=true&proto=Onvif
requesting URI for profile MediaProfile00003
RTSP URI: rtsp:/
192.168.0.128:554/cam/realmonitor?channel=1&subtype=extra3&unicast=true&proto=Onvif
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 1
RelayOutput: 00000/Bistable/open
InputConnectors: 1
Has Device IO services: /onvif/deviceIO_service
AudioOutputs: 1
Done