Can't logon after updating Startup in BI. "Blue Iris User" Popup window (see pics)

[nutshellml]

BI wasn't starting on windows restart, so I doubled checked the startup settings. I don't have a local user account, I loggon with Microsoft, so I entered my microsoft email and PW again. Unchecked the option below that about local user. Restarted PC, and it still didn't start, so when I opened BI (admin), it started but then the below window popped up and I can't fully open BI, it's running though as I can see my cameras from my iPhone.

I've tried my Microsoft email/PW no luck.

 

[Bruce_H]

Switch to using a local PC account, and problem solved!

 

[nutshellml]

Switch to using a local PC account, and problem solved!

I'm unable to login at all to BI. You mean create a local user account, because I don't have one on my BI PC. I did that before, but then I'm unable to Remote Desktop in.

Why does BI even have that option if I can't loggon using it...

 

[jmhmcse]

From BI Help…

Although discouraged, you may instead force the software to use the LocalSystem account for the service by specifying a blank user name and password. The LocalSystem may not have the same system access as a standard Windows administrator account, leading to issues with antivirus and storage access."​

======

Typically a local admin user is created to perform BI installations and Run as a Service credentials.

To use a Microsoft account rather than a local account you must create a, “App Password”

App Passwords for Microsoft Accounts:​

​

Microsoft accounts often use two-factor authentication (2FA) or multi-factor authentication (MFA) for added security. As a result, some applications or services that don't natively support 2FA might not be able to use your standard Microsoft account password.​

​

To overcome this, Microsoft allows you to generate "App Passwords" specifically for applications or devices that don't support modern authentication methods. You generate these app passwords in your Microsoft account security settings and use them instead of your regular account password when configuring the service.​

 

[nutshellml]

T

From BI Help…

Although discouraged, you may instead force the software to use the LocalSystem account for the service by specifying a blank user name and password. The LocalSystem may not have the same system access as a standard Windows administrator account, leading to issues with antivirus and storage access."​

======

Typically a local admin user is created to perform BI installations and Run as a Service credentials.

To use a Microsoft account rather than a local account you must create a, “App Password”

App Passwords for Microsoft Accounts:​

​

Microsoft accounts often use two-factor authentication (2FA) or multi-factor authentication (MFA) for added security. As a result, some applications or services that don't natively support 2FA might not be able to use your standard Microsoft account password.​

​

To overcome this, Microsoft allows you to generate "App Passwords" specifically for applications or devices that don't support modern authentication methods. You generate these app passwords in your Microsoft account security settings and use them instead of your regular account password when configuring the service.​

Thanks But the problem now is I can’t even get into Blue Iris, this pops up when I try to open BI as admin. And it’s not excepting any passwords at all.

 

[nutshellml]

Just to specify - was working fine for a while, after a recent update it wouldn't start as service, so i unchecked and rechecked the box and added my username info. There was another option below that about Local User that i unchecked, rebooted PC and now I can't open BI without the window asking for username/password above. I tried creating local account and using that info, but it didn't work. If I have to uninstall and reinstall will my cameras still be there? Not sure how I can get in... need some help. I tried the 2FA mentioned above and that didn't work to get into BI either.

 

[bp2008]

I've never understood what user account credentials Blue Iris is asking for when it pops up that login dialog. But I vaguely remember that it was possible to submit that login form without entering anything at all for the password, and it would let me in. Have you tried that?


Here are some rather technical steps you could try to follow to recover to a working state.

It is unclear to me if Blue Iris is currently configured to run as a service on your system, so first check Task Manager's Services tab to see if "BlueIris" is in the Name column. If so, stop the service by right clicking it and choosing Stop.

Also close Blue Iris if it is running. This can be done via the Task Manger Details tab by killing all processes named BlueIris.exe.

Then in a command prompt, run:

sc delete BlueIris

Then, run regedit as administrator (open start menu, type regedit to search for it, and right click it and choose to run as administrator). Once you have the registry editor running with admin permissions, navigate it to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris\Options (you can paste that into the address bar at the top of the registry editor and press enter). Inside this folder in the registry you will find certain relevant settings:

runasadmin - On my system this has the value 1. You can try values 1 or 0 here.
service - On my system this has the value 1. You can try values 1 or 0 here.
serviceun - On my system this value is my Windows user account name -- not a Microsoft account but a local Windows user account.

If I were you I would try deleting the serviceun registry key entirely (Blue Iris will recreate it if needed), and change the service value to 0 and for runasadmin try a value of 1. Leave the registry editor open so you can make further changes later if necessary.

Then start Blue Iris by double clicking BlueIris.exe or BlueIrisAdmin.exe. I don't really understand the purpose of having two of these but on my system my desktop shortcut points at BlueIrisAdmin.exe. I suspect which one of these you are supposed to run depends on how you configured the startup tab in BI's settings. Try both if needed.

Anyway if that doesn't get you in, then stop/kill Blue Iris again, and back in the registry editor try setting runasadmin to 0. Then start Blue Iris again.

If this gets you back in, then feel free to play around with the Startup tab again to try to get BI working the way you want, as you should now know how to recover in case it all goes wrong again.

 

[nutshellml]

I've never understood what user account credentials Blue Iris is asking for when it pops up that login dialog. But I vaguely remember that it was possible to submit that login form without entering anything at all for the password, and it would let me in. Have you tried that?


Here are some rather technical steps you could try to follow to recover to a working state.

It is unclear to me if Blue Iris is currently configured to run as a service on your system, so first check Task Manager's Services tab to see if "BlueIris" is in the Name column. If so, stop the service by right clicking it and choosing Stop.

Also close Blue Iris if it is running. This can be done via the Task Manger Details tab by killing all processes named BlueIris.exe.

Then in a command prompt, run:

sc delete BlueIris

Then, run regedit as administrator (open start menu, type regedit to search for it, and right click it and choose to run as administrator). Once you have the registry editor running with admin permissions, navigate it to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\Blue Iris\Options (you can paste that into the address bar at the top of the registry editor and press enter). Inside this folder in the registry you will find certain relevant settings:

runasadmin - On my system this has the value 1. You can try values 1 or 0 here.
service - On my system this has the value 1. You can try values 1 or 0 here.
serviceun - On my system this value is my Windows user account name -- not a Microsoft account but a local Windows user account.

If I were you I would try deleting the serviceun registry key entirely (Blue Iris will recreate it if needed), and change the service value to 0 and for runasadmin try a value of 1. Leave the registry editor open so you can make further changes later if necessary.

Then start Blue Iris by double clicking BlueIris.exe or BlueIrisAdmin.exe. I don't really understand the purpose of having two of these but on my system my desktop shortcut points at BlueIrisAdmin.exe. I suspect which one of these you are supposed to run depends on how you configured the startup tab in BI's settings. Try both if needed.

Anyway if that doesn't get you in, then stop/kill Blue Iris again, and back in the registry editor try setting runasadmin to 0. Then start Blue Iris again.

If this gets you back in, then feel free to play around with the Startup tab again to try to get BI working the way you want, as you should now know how to recover in case it all goes wrong again.

Worked... Was able to get in.... checked Run as Service, rebooted and looks like its working.

 

[samplenhold]

At some point in 2023, after a BI update, after a power outage, my BI will not start up until I log in to the PC. It is like it is waiting for me to log in. The PC is running but I need to log in to the PC with a user ID. I have not had the gumption to investigate this yet.