Confused or dumb?

[Chrisdt]

When I move my mouse over the screen some cameras will display the arrow. I can double click on the particular camera and use the PTZ in full screen.

some cameras display a little hand when I move the pointer to them. When I double click and them the PTZ function cannot be used in full screen mode.

Hope I made my problem clear.
Any advice?

Chris

 

[TonyR]

On a camera where you cannot use the mouse cursor for PTZ, go to 'Properties', then 'PTZ/Control', then check the box at 'PTZ w/ mouse cursor', then click on 'OK'. I hope this helps.

 

[Chrisdt]

On a camera where you cannot use the mouse cursor for PTZ, go to 'Properties', then 'PTZ/Control', then check the box at 'PTZ w/ mouse cursor', then click on 'OK'. I hope this helps.

Thank you for replying. However, did not help. Thing is, I have two identical PTZ cameras and for the life of me I cannot find any difference in their properties.
The one will have the hand, the other the pointer..
Maybe delete and reinstall?

 

[TonyR]

Thank you for replying. However, did not help. Thing is, I have two identical PTZ cameras and for the life of me I cannot find any difference in their properties.
The one will have the hand, the other the pointer..
Maybe delete and reinstall?

Yep, if I had gone through every single setting and found no difference, I would try that. But first, since you say the cams are identical, what about swapping the IP addresses to see if the issue is with a cam instead of the BI configuration?

 

[Ssayer]

When I move my mouse over the screen some cameras will display the arrow. I can double click on the particular camera and use the PTZ in full screen.

some cameras display a little hand when I move the pointer to them. When I double click and them the PTZ function cannot be used in full screen mode.

Hope I made my problem clear.
Any advice?

Chris

You're probably going to feel a little foolish. Move your mouse over the camera on the screen that shows the hand instead of the pointer. Use the wheel on the mouse to un-digitial zoom that camera. The pointer will return and PTZ functions will work...

 

[TonyR]

You're probably going to feel a little foolish. Move your mouse over the camera on the screen that shows the hand instead of the pointer. Use the wheel on the mouse to un-digitial zoom that camera. The pointer will return and PTZ functions will work...

To quote Homer Simpson, "DOH!"

 

[Chrisdt]

To quote Homer Simpson, "DOH!"

Thanks! Elementary my dear Watson.
Yep. Feel a bit silly.
Just did a self check. I can walk and chew gum at the same time.
thank you so much!
Problem kept me awake. Gonna make sure my wife doesn't see my post.

 

[Ssayer]

Hah, don't ask me why I thought that you might feel a little foolish when you found out what the problem was (been there/done that)