Dahua NVR doesn't send email notifications for motion detection - please help!

[gregoratlarge]

My Dahua NVR (NVR4108HS-P-4KS2/L) doesn't send email notifications for motion detection events. The email sending feature is configured correctly (test email is sent). Motion notifications work correctly - events are sent to DMSS app on my phone and appear in NVR events log. But the email notifications for those motion events are not sent (they don't appear neither in sent email in outgoing email box nor in incoming email box). I have the latest firmware on the NVR and camera.

Here's my config. I'll appreciate any hints on what else could be a problem.

 

[bigredfish]

Things to check

1- set the detection and email notification on the camera itself. Save/Refresh. Like most ALL settings they should be made on the camera not the NVR

2- MD Schedule- is it set for the correct period? For all days?

3- Your pic shows channel 1. Each channel is set separately

4- Under AI is SMD enabled? If so it has its own filters and schedule which override some regular MD settings

 

[gregoratlarge]

Thanks for suggestions!

The actual issue was that Disarming was turned on. Stupid on my part for not verifying this. What misguided me was that the notifications in DMSS kept appearing. After turning off the Disarming everything works as set in NVR.

On a sidenote - your point no 1 is interesting (setting on camera, not on NVR). Is this a bug or a designed behavior? I had a problem with microphone not working. In NVR everything looked fine but similarly I had to open the camera and set the input for the microphone from external to internal camera microphone.

 

[wittaj]

It isn't a bug more than it is best practice. Set up in the camera what the camera is doing and set up in the NVR what the NVR is doing.

Sometimes it works where you set it up thru the NVR, but sometimes it doesn't and shows its ugly head after a reboot.

During a reboot, the NVR pulls the info from the camera, so if setting up the camera in the NVR didn't transfer to the cameras, then it pulls bad setup from the camera during the reboot.

So best practice is to set up the cameras within the camera GUI and let the feed back to the NVR. So set up motion in cameras and recording in the NVR.

While in theory it shouldn't matter where the settings take place, way too many instances showing that setting up camera settings in the NVR results in problems. Rarely do we see it is an issue if they are set in the camera GUI.

So set them up in the camera GUI and then reboot the NVR to let the NVR pull the settings from the camera.

 

[bigredfish]

In theory, changes made on the NVR will translate to the camera, in theory. But with various FW's, camera models, and combinations, its not always the case. And in many cases, the actual individual settings aren't even available on the NVR, especially with new cameras and functionality popping out every 18 months.

We always recommend to make ALL image, MD, IVS, Encoding settings on the camera itself. Then Save multiple times and Refesh multiple times to push settings back to the NVR.
Use the NVR for only high level networking, Recording schedules, and playback etc.

If it CAN be set on the camera, set it on the camera.