DH-SD59225U-HNI alarm track time no more than 15 sec

[bethlehemroelof]

Hello,

I've tried 2 different firmwares and both will not let me track more than 15 sec.



When i put in 60 sec and save it the next time i log in it stil shows 15 sec.

Device Type DH-SD59225U-HNI
System VersionV2.800.0000000.5.R.E4.2512.8S.NR, Build Date: 2019-08-27
WEB VersionV3.2.1.780791
ONVIF Version18.12(V2.4.5.729857)
PTZ VersionV3.02.85.RHNT_17_22722

is there anybody who can help me fix this problem???

 

[tibimakai]

I believe you can change that, only in Internet Explorer. It doesn't work in other browsers.

 

[bethlehemroelof]

I did try that.
I changed the track time to 60 sec but it will record only 15 sec.

Perhaps the wrong version of IE???????

 

[genelit]

I have experient the same, I can change it but it doesn't "stick".
I downloaded and tested successfully with duckduckgo for android. Will likely work with other browsers as well but I started testing different solution as Chrome (for android) didn't work.

 

[bethlehemroelof]

Ok, i downloaded duckduckgo for android and changed the track time.

I've logged in from home. Camera is at a dirttrack nearby, so will test tomorow.



Thx for your help, hope it works!!!!!!!!

 

[bethlehemroelof]

Duckduckgo did not work for me, as you can see.

 

[genelit]

Hi again,

OK, i found this in the 59225U-HNI manual, in the PTZ-section of the settings. I don't have that camera and this setting is not available in my camera.
Have you checked it?

Further, I assume you checked that the "normal" Auto track conditions are fulfilled in your short recording above -> I.e that the target object is not lost ?




Edit: link to manual. This if found in section 5.3.2.7 Intelligence , page 95.

https://www.dahuasecurity.com/asset/upload/uploads/soft/20200306/Network-Speed-Dome--PTZ-Camera-Web-3.0-Users-Manual_V2.0.031.pdf

 

[bethlehemroelof]

Thanks again,

I don't have that checked.
I only use ivs.

 

[wittaj]

What did the video show? If the subject stopped or was too fast and autotrack didn't keep up, it will quit recording based on your time setting.

 

[bethlehemroelof]

The video just stopped