DS-2DF8C842IXS-AELW no longer auto tracks can anyone help?

Sep 19, 2015
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1,325
Naples Fl
it was working fine than about 2 months ago it just stopped

firmware is V5.5.801 build 210628
thanks for the help
 
Possible it’s just worn out if it had been doing a lot of tracking and/or had pans or patrols set for long durations (months at a time). They do have some unknown to me limit.

I’ve never had one go dead. I’d try a factory reset first, assuming you’ve checked settings thoroughly
 
it zooms, tilts pans and auto focuses fine, it moves between setpoints as schedule fine. the camera is only about a year old and I tried a reset but with keeping it's ip
 
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Without physically going through settings I dunno :idk:

Can you see if it is tripping IVS lines or SMD, whichever u have set at its preset?

Possible it has lost its preset or for some reason IVS isn’t live ?
 
Has the firmware changed? Dauha for example removed autotracking from at least one of their cheaper PTZ cameras with a firmware update.
 
Has the firmware changed? Dauha for example removed autotracking from at least one of their cheaper PTZ cameras with a firmware update.
no it is till the same firmware
 
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