I know Empiretech is recommended here. I sent and email and tried to do the chat for some help setting up a system and got zero replies. Is there a phoen number or something? I'm pretty frustrated by the whole experience and just want a sales person to help me out.
empiretech
- Thread starter kingzing
- Start date
One of the ways they keep costs low is by not staffing a 1-800 call center like an Amcrest, Lorex, Ring, etc. would do.
They are usually responsive, so maybe your email was considered spam and they didn't get it? Or maybe the time difference on the chat options.
Keep in mind the cameras we are getting.
Empiretech is Dahua OEM and the Dahua and Hikvisions of the world do not cater to the "consumer" market - their target audience are professional installers that know what to do with these cameras and service their clients (but you are also paying 5-6 times more than you paid for these), so we are considered "prosumer" and we are fortunate to get our hands on these types of cameras and NVRs instead of consumer grade junk and not having to go thru professional installers to get quality gear.
Now the downside is we get them at a discount and without manuals and without Dahua support and thus are on our own to figure it out. And we are just fine with that! That is what forums like this are for!!!
Post your questions here and we can probably help you out. In addition to recommending EmpireTech, this is a hobby for many of us and we are willing to help out on this forum because it keeps the costs down for when we want to buy cameras!
They are usually responsive, so maybe your email was considered spam and they didn't get it? Or maybe the time difference on the chat options.
Keep in mind the cameras we are getting.
Empiretech is Dahua OEM and the Dahua and Hikvisions of the world do not cater to the "consumer" market - their target audience are professional installers that know what to do with these cameras and service their clients (but you are also paying 5-6 times more than you paid for these), so we are considered "prosumer" and we are fortunate to get our hands on these types of cameras and NVRs instead of consumer grade junk and not having to go thru professional installers to get quality gear.
Now the downside is we get them at a discount and without manuals and without Dahua support and thus are on our own to figure it out. And we are just fine with that! That is what forums like this are for!!!
Post your questions here and we can probably help you out. In addition to recommending EmpireTech, this is a hobby for many of us and we are willing to help out on this forum because it keeps the costs down for when we want to buy cameras!
What email did you use? Aside from that, you can't expect much handholding because of the low price business model. As wittaj stated, you can expect some help from the forum if you don't make outrageous requests.