Ezviz DB1C notifications not popping up over Galaxy A54 lock screen

itm

Getting the hang of it
May 1, 2017
197
44
Greater London, UK
My Ezviz doorbell used to pop up notifications on my Moto G 5G Plus without me first having to unlock the phone. When I switched to a Samsung Galaxy A54 (running Android v13) it no longer does so. I can hear the alert sound, but I need to turn on the display, unlock the phone using my fingerprint, pull down the notification list, scroll down to the Ezviz notification, and press it. I can then actually see who is at the door. The problem is that, by the time I have pulled my phone out of my pocket and done all of the above, the doorbell has usually stopped ringing.

Has anyone got any suggestions for how I can get the Ezviz to pop up a notification over my lock screen, so that I can tap once to see the camera stream?