I recently purchased a Dahua NVR and Dahua cameras for the first time and I'm needing some help troubleshooting an issue with playback that I've had since day 1.
The NVR is NVR5216-16P-4KS2E with an internal 8TB WD Purple 5400 HDD
The cameras are a mix of IPC-HDW4431EM-ASE - 2.8mm and IPC-HDBW4431F-AS - 2.8mm, but the problem happens across all cameras, so I'm assuming I've dealing with an issue related to settings, or a hardware issue with the NVR itself.
The issue with playback is, when motion is detected, there is almost always a lag/skip/freeze in the recorded footage when the motion recording kicks in and also when it stops. This lag/skip happens no matter if I'm viewing playback through SmartPSS, Internet Explorer, or through the NVR interface directly. On SmartPSS and Internet Explorer, the audio keeps playing smoothly as normal during this transition to/from motion detection, but the video freezes. You can still hear everything the audio recorded in real-time normally, and then the video kicks back in later on after a few seconds. On the NVR interface directly though, the video never freezes but rather it just skips ahead to the spot where the video would be unfreezing at when viewing from SmartPSS or IE, skipping all of the frozen video parts.
The "few seconds" varies, sometimes it only freezes/skips for 0-2 seconds, sometimes it is 30-60 seconds worth of footage that is "lost". I say "lost" because when downloading the footage, there is no lag/skip/freeze at all in any manner on the downloaded footage, so it's not really lost at all.
I have played around with the settings quite a bit, assuming it was some kind of motion detection setting, and it hasn't changed much better or worse with anything I've tried so far. It seems like the better/worse it has gotten has just been coincidental and random like with how long the "few seconds" of freeze/skip that it does is random from what I can tell. There may be a reason for why it freezes/skips longer/short sometimes than others, but I haven't found a common denominator if there is.
I'm attaching 2 pictures of my encoding settings for both the general/main and the motion detect settings. Let me know if there is any other relevant information from my setup that I can provide that may be helpful in troubleshooting this.
I'm a newbie in general so this may be something extremely simple that I've overlooked or that I'm not familiar with how something works. I'd greatly appreciate any help I can get.
The NVR is NVR5216-16P-4KS2E with an internal 8TB WD Purple 5400 HDD
The cameras are a mix of IPC-HDW4431EM-ASE - 2.8mm and IPC-HDBW4431F-AS - 2.8mm, but the problem happens across all cameras, so I'm assuming I've dealing with an issue related to settings, or a hardware issue with the NVR itself.
The issue with playback is, when motion is detected, there is almost always a lag/skip/freeze in the recorded footage when the motion recording kicks in and also when it stops. This lag/skip happens no matter if I'm viewing playback through SmartPSS, Internet Explorer, or through the NVR interface directly. On SmartPSS and Internet Explorer, the audio keeps playing smoothly as normal during this transition to/from motion detection, but the video freezes. You can still hear everything the audio recorded in real-time normally, and then the video kicks back in later on after a few seconds. On the NVR interface directly though, the video never freezes but rather it just skips ahead to the spot where the video would be unfreezing at when viewing from SmartPSS or IE, skipping all of the frozen video parts.
The "few seconds" varies, sometimes it only freezes/skips for 0-2 seconds, sometimes it is 30-60 seconds worth of footage that is "lost". I say "lost" because when downloading the footage, there is no lag/skip/freeze at all in any manner on the downloaded footage, so it's not really lost at all.
I have played around with the settings quite a bit, assuming it was some kind of motion detection setting, and it hasn't changed much better or worse with anything I've tried so far. It seems like the better/worse it has gotten has just been coincidental and random like with how long the "few seconds" of freeze/skip that it does is random from what I can tell. There may be a reason for why it freezes/skips longer/short sometimes than others, but I haven't found a common denominator if there is.
I'm attaching 2 pictures of my encoding settings for both the general/main and the motion detect settings. Let me know if there is any other relevant information from my setup that I can provide that may be helpful in troubleshooting this.
I'm a newbie in general so this may be something extremely simple that I've overlooked or that I'm not familiar with how something works. I'd greatly appreciate any help I can get.