I recently started getting a lot of choppy viewing in UI3 and in the console, thought it might have been related to the latest updates, but the issue is still there after reverting. Its been going on for a couple of weeks. In looking at the camera status I am seeing Frame Bottleneck warnings that pop on/off. Hardware wise nothing has changed, i have rebooted everything including my network gear, not sure what else to look at or check. This is happening on all 7 of my cameras. when viewing the camera feed directly in the browser for each camera outside of BI it is fine.
Frame Bottleneck error
- Thread starter danweber1
- Start date
Have you performed the optimizations recommended for BI?
Have you setup sub streams in BI?
Can you provide a screenshot of the popup error? @bp2008 says that can provide much insight as to the nature of the issue.
Have you setup sub streams in BI?
Can you provide a screenshot of the popup error? @bp2008 says that can provide much insight as to the nature of the issue.
I had went through the optimizations previously and those all check out. I am also using substreams. Here is a screenshot of the event. I also double checked the windows events to ensure I didn't have a hard drive going south and found my AV program was causing some issues and have set appropriate exclusions without luck.
I had a camera do that once.
I figured the firmware got corrupt and kept trying to send lost packets to the point it brought down the system.
I did the ole factory reset 3 times, reflashed firmware, factory reset 3 times and it has been fine since.
I figured the firmware got corrupt and kept trying to send lost packets to the point it brought down the system.
I did the ole factory reset 3 times, reflashed firmware, factory reset 3 times and it has been fine since.
I took some time and did a complete uninstall of blue iris and reinstall . After uninstall, I rebooted, then cleared out program files/program data directories of Blue Iris-Rebooted, then downloaded latest install of BI and reinstalled. I was surprised that all of my settings/cameras just showed up , must be saved in another location. It lasted for about 20 minutes before the issue returned.
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At that point it sounds like a bottleneck in your network somewhere and the cameras are dropping packets and some device is trying to wait for them and overloading it.
Are your cameras going thru the router or are they VLAN or dual NIC?
I went back thru my notes and found cameras on one switch that was causing that and replaced switch and all was good.
Are your cameras going thru the router or are they VLAN or dual NIC?
I went back thru my notes and found cameras on one switch that was causing that and replaced switch and all was good.
I looked closer at the router but from the stats I saw it doesn't appear to be any issues with that. I also turned off all the IDS/IPS running on it and also tried adding exemptions for this type of traffic without success. I also ran wireshark on the BI server to see if I was seeing a bunch of retries or failed packets but I did not. I did some internal file transfers between systems and was able to get gig throughput throughout my network across devices. I tried moving one of the cameras to the same vlan that blue iris is on and that did not make a difference. I also moved blue iris to the same switch as that camera on the same vlan so that never would leave the switch to go upstream to the router and that made no difference for that camera. Blue iris is running on a VM and I also tried adding more cpu/memory(doubling even) and it made no difference. I did also try rolling back to a couple of different older versions of BI available in the updater without success. I also turned off recording to rule out a disk issue without success. I then installed a trial of BI on the host server running the VM's and no issues at all so it would appear to be an issue with the VM itself somehow.
Windows updates hit the system overnight and it went back to doing what it was doing. I started uninstalling the 3 updates that installed and found that October 8, 2024—KB5044285 (OS Builds 22621.4317 and 22631.4317) - Microsoft Support was the culprit.