having problem with remote playback

Crypto963

n3wb
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Jun 5, 2017
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Hello,

I have setup a Hikvision IP camera and have configured everything ok, I have installed IVMS-4200 and this shows the camera feed and records to the pc hard drive ok, however, I am unable to use the playback feature and search for footage due to the following error:

"Playback failed ivms-4200.exe[317] error code, no record found"

Can somebody please advise how to fix?
 

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