Help: "The Blue Iris Service failed to start"

[erkme73]

My BI system has been humming along perfectly for months. I've made no changes, but with Windows 10 auto updating periodically - and auto updates with BI turned on (I know, I know)... Suddenly I'm faced with the inability to open BI.

It has always been run as a service. I have BI Tools set to restart if it goes down. I've had to disable that, as it would try to re-open endlessly.

The BI server is headless (no montior). When I was unable to log in via my phone's app, I teamviewered into the server to find over 100 copies of this error up:



I'm guessing that's because BIT had been trying to restart over and over again. After clearing all of those, restarting the server, and disabling BIT, I get the subject error.

I cannot get the console to open.

Things I've tried so far:

1) Uninstalled BI from programs/features of win 10 (declined to delete registry settings)
2) reinstalled the latest full version
3) Was prompted for key, and when it opened, there were NO cameras.
4) I imported the oldest of the 3 registry backups (from several days ago)
5) Upon restarting, same error.

I don't know if Windows is borked because of a system update, or if something got hosed from a BI update. But either way, I'm dead in the water.

Any ideas?

 

[erkme73]

Well, this is embarrassing. Turns out it was my NAS storage location - it was completely full. While I did specify for BI to delete clips when the drive reached a certain threshold, the NAS actually simply moved the deleted items to a recycling folder... thus, never actually freeing up any more space. Tonight, that space ran out.

The clue was the last entry in BI log... "Disk FULL". Yup. Who'da thunk thank a full storage disk would generate a "can't start service" error when trying to start the app... But hey, at least I'm back up.

And now to figure out how to convince my NAS to REALLY delete a file when I tell it to delete.

 

[darren937]

Well, this is embarrassing. Turns out it was my NAS storage location - it was completely full. While I did specify for BI to delete clips when the drive reached a certain threshold, the NAS actually simply moved the deleted items to a recycling folder... thus, never actually freeing up any more space. Tonight, that space ran out.

The clue was the last entry in BI log... "Disk FULL". Yup. Who'da thunk thank a full storage disk would generate a "can't start service" error when trying to start the app... But hey, at least I'm back up.

And now to figure out how to convince my NAS to REALLY delete a file when I tell it to delete.

4 years later... still what worked. My drive had come unplugged and BI refused to start. Saw your post went to check my log. Sure enough disk was full with nowhere to move the old files. Thank you for posting your solution.