Help with IPC-T5442T-ZE Initialization error

[zebra]

I am configuring three new IPC-T5442T-ZE. The first went smoothly using the browser interface. The second did not.

Via the browser - I set the region but I am not given the option to set the password. I have not found or guessed admin the password so I can go no further.

Via the ConfigTool, initialization fails, with the following message:


I have attempted to reset the camera via the reset button but this did not allow for successful initialization. I didn't find clear instructions to factory reset the camera, nor anything about this error code in the manual. Has anyone dealt with this? Suggestions welcome.

 

[sebastiantombs]

When you reset the camera with the reset button you need to hold that button down for about 30 seconds. Disconnect power from the camera, hold the button and keep holding it for 30 seconds. It may be a good idea to use Internet Explorer for the browser as well. Dahua can be pretty finicky about what browser you use depending on the firmware.

 

[zebra]

Good tips. I didn't realize I needed to power off before pressing the reset button.

Unfortunately - no change in behavior. The browser interface does start with the region selection, suggesting the camera was reset, but after this goes straight to a blank login form. Init via the Configtool fails the same as before.

 

[sebastiantombs]

Sounds like corrupted firmware to me. If you bought it from Andy drop him an email. He'll make it right on way or another.

 

[wittaj]

I always set mine up in Internet Explorer, but I had this same thing happen once and Pale Moon was the only browser that let me get past the login screen.

 

[zebra]

I set up 2 more, so 3/4 worked fine via IE setup.

I went back to the problem camera and tried Pale Moon = success! Why did that work??

Thank you wittaj, I wasn't even aware of the Pale Moon browser before today.

 

[wittaj]

Awesome! Glad to be able to help you out!

For these things being centered around IE, I have no idea why Pale Moon works, but many here have had success with it. Still doesn't work for the 49225 PTZ though LOL.

 

[zebra]

If I'm honest I gave that about a 5% chance of working. Thanks again!

 

[wittaj]

Glad you gave that 5% a chance LOL. My camera that was that way works fine in IE now BTW.