Hi everyone, been doing a lot of reading on this site but I couldnt find the info I was after so I though I would join up and ask the pros.
I'm having a bit of trouble with my Hikvision setup.
I have; NVR DS-7616NI-SE/P
Firmware version V2.3.11 Build 150625
Encoding version V1.0 Build 140701
Camera (x8) DS-2CD3132-I
Camera firmware V5.1.6 build 140412
The System was installed in February this year, all working well until about a month ago.
I have the app on my phone and tablet and the resolution was not the best so I changed it on my tablet and that is when the problems began.
It started not switching over to night vision, and also dropped down to only displaying 3 out of the 8 cameras on the live view screen. When you click on one of the cameras that is missing it would then display that camera, no problem, back to live view and its lost.
I upgraded the firmware from the USA Hikvision site to the above mentioned. Still no joy.
It will only display 3 or 4 of the 8 cameras but now when you click on one that is missing it wont display anything.
When I connect to the cameras individually or through the NVR it will display that camera, just not in live view.
I have tried a factory reset, load default, re-boot, re load above firmware.
I have not upgraded the firmware on the cameras as I've read that it can brick them if you do.
Have I got any other options??
Is there another firmware version that I can try? I've had a look on the Hikvision website but I cant find another version that matches my NVR model.
Please offer any suggestions if you can as I've been pulling my hair out to solve this problem.
Thanks,
Matt.
I'm having a bit of trouble with my Hikvision setup.
I have; NVR DS-7616NI-SE/P
Firmware version V2.3.11 Build 150625
Encoding version V1.0 Build 140701
Camera (x8) DS-2CD3132-I
Camera firmware V5.1.6 build 140412
The System was installed in February this year, all working well until about a month ago.
I have the app on my phone and tablet and the resolution was not the best so I changed it on my tablet and that is when the problems began.
It started not switching over to night vision, and also dropped down to only displaying 3 out of the 8 cameras on the live view screen. When you click on one of the cameras that is missing it would then display that camera, no problem, back to live view and its lost.
I upgraded the firmware from the USA Hikvision site to the above mentioned. Still no joy.
It will only display 3 or 4 of the 8 cameras but now when you click on one that is missing it wont display anything.
When I connect to the cameras individually or through the NVR it will display that camera, just not in live view.
I have tried a factory reset, load default, re-boot, re load above firmware.
I have not upgraded the firmware on the cameras as I've read that it can brick them if you do.
Have I got any other options??
Is there another firmware version that I can try? I've had a look on the Hikvision website but I cant find another version that matches my NVR model.
Please offer any suggestions if you can as I've been pulling my hair out to solve this problem.
Thanks,
Matt.