Hik-Connect Platform Access is offline for some cameras, but not for all

[buscape]

Hello
I have been trying to connect two cameras to Hik-Connect for a long time, but to no avail.
Supposedly all the settings are correct but nothing works.

It's strange that all other cameras are working as expected.

I have attached screenshots displaying the camera settings, showing both offline and online status.
I watched a lot of tutorials but nothing helped.


Kinds Regards!

 

[maximus rezzus]

Not sure if anyone help you out just yet.

Are these 2 offline cams stand-alone cams or are they connected to an NVR ?

Not sure if this would help but under Preferred DNS server, change it to the exact IP address of the Gateway IP address and change the Alternate DNS server to 8.8.8.8