hello
i have around 25 Hikvision DS-K1T341CMF - Face Recognition Terminals connected to an IVMS 4200-AC (all have latest firmware)
I have created an access group and joined all together to have all the employee credentials (photo and fingerprint) on all devices
IT is working good except for few devices where i am getting these errors ( and hikvision support is not replying at anything )
What should i try to verify ?! i have tried lowered the quality acceptance of the photo but in vain
also i can see i have 500 persons but 1200 fingerprint ( only 1 fingerprint per person !) - i dont know how to check these fingerprints !
i have around 25 Hikvision DS-K1T341CMF - Face Recognition Terminals connected to an IVMS 4200-AC (all have latest firmware)
I have created an access group and joined all together to have all the employee credentials (photo and fingerprint) on all devices
IT is working good except for few devices where i am getting these errors ( and hikvision support is not replying at anything )
What should i try to verify ?! i have tried lowered the quality acceptance of the photo but in vain
also i can see i have 500 persons but 1200 fingerprint ( only 1 fingerprint per person !) - i dont know how to check these fingerprints !