Hikvision failed to create image

[Chaoscript]

Hi,
I try to take snapshot from liveview,
but I get error message "failed to create file",
I attch image to see my settings.



Regards.

 

[Del Boy]

Have you got the ip address added to trusted sites?

 

[Chaoscript]

What you mean?
To internet explorer?

Why to do that?

Regards.

 

[Del Boy]

Yes, in Internet Explorer. Settings (cog top right) -> Internet Options -> Security -> Trusted Sites -> Add IP address of NVR

Why? Because it's required if you want to fix this.

 

[Chaoscript]

Works! thanks.
Still can't solve the email with image problem .

Regards.

 

[Del Boy]

First day back and I've managed to help someone. Woop woop.

What e-mail image problem? NVR and firmware version please.

 

[Chaoscript]

Model DS-7608NI-E2 / 8P
Firmware V3.3.4 build 150616

Regards.

 

[Del Boy]

What's wrong?

1) E-mail too small? This is normal for that firmware, it's so you can see what's going on not e-mail the police with evidence
2) E-mail only on motion detection and not on smart events (just as line-crossing). Again this is normal.

 

[Chaoscript]

I got emails, but without attchment .

Regards.

 

[Del Boy]

See point (2) or explain more because it's really difficult to help otherwise.

 

[Chaoscript]

I have set motion detection, line crossing and Intrusion Detection,
I understand that only with motion detection I will get image,
But also with motion detection emails I don't get image attach.

Regards.

 

[Del Boy]

Ok, post a screenshot of the incoming e-mail so I can check please. You are sending the e-mails from the NVR right? Not the camera?

 

[Chaoscript]

yes NVR,



Regards.

 

[Del Boy]

Can you post screenshot of NVR settings? Ok to blank out gmail address start bit.

 

[Chaoscript]

Which settings you want also ?


Regards.

 

[Del Boy]

Clutching at straws. But fill in the sender name. Even if it's just a made up name.

It's the only difference I can see and with Hikvision... you never know!

 

[Chaoscript]

Sender name is there, I just delete it for the picture.

regards.

 

[Chaoscript]

It's can be because the NVR not recording video ?
Currently, I don't have HDD in the NVR .

Regards.

 

[Del Boy]

It's can be because the NVR not recording video ?
Currently, I don't have HDD in the NVR .

Regards.

Yes maybe! I'm not sure if it localises the jpg file on the HDD or not. But if that is different it could be a reason.

 

[Kroegtijgertje]

In my experience, you need to install a HDD so the cam has a drive to write files to.
Once it has a HDD connected it can also upload pictures to an FTP server or execute actions similar to that.