Hikvision IVMS Access Control Access Group Error code: DAG.dll[1001]

[ken86c]

Hi All,

I'm trying to "Apply All to a device" a person with the associated key cards to IVMS 4200, it worked perfectly before, but now i'm running into an error code

Error code: DAG.dll[1001]

Running

DS-KD8003
2xDS-KH8520

Keypad Extenstion and Card Reader Extension

Anyone know what this error is related to?

 

[suckerpunchnz]

I'm setting up my first DS-KD8003 and 2x DS-KH8320.
I too am getting the same error code when trying to add a person.

 

[ken86c]

Hey Suckerpunchnz

Lucky for you, i have figured out the issue with the help of Hikvision support.

The resident information needs numbers filled in under the persons tab, just put 1 for both.

Hope this helps

 

[suckerpunchnz]

You're a legend! Thank you!

 

[jlikonen]

I am wondering which firmware version you have in your KD8003. I have been trying to upgrade from 2.0.8 to 2.2.3 (and to 2.2.56) but I bricked one of my KD8003 which originally had 2.0.8. Second unit was upgraded from 2.0.8 to 2.2.3 and finally to 2.2.56 but it's now offline and I can't get to online. I have also had this DAG error but I'll try the solution above later today.

 

[ken86c]

 

[jlikonen]

OK, thanks. I'm still wondering if Hikvision has made changes to the hardware so that my units which I bought in 2019-2020 can't be upgraded to the latest FW version. I have now looked at my old email discussion (from January 2021) with the reseller and it seems that I had tried to upgrade one of my KD8003 from 2.0.8 to 2.2.3 but it failed. I had forgotten this episode. Unfortunately there was no solution to the upgrade problem so the reseller just made the downgrade.

 

[ken86c]

My upgrade worked fine, my unit was purchased around that time too.

 

[jlikonen]

OK, many thanks for the info. I'll discuss with the reseller about the upgrade problem I'm having now.

 

[NoFate]

Isn't your device just resetted to the default IP? Maybe that's why it's not coming online?

 

[jlikonen]

I think I changed the IP back from 192.0.0.65 after resetting the KD8003 to 192.168.1.xx but I need to double check this later today. I'm using also SADP and Batch Configuration softwares.

 

[NoFate]

Ah, I always use ivsm, was also on very old firmware, ... But when upgrading to the first security 2.0 firmware, the device will auto factory reset, it's also in release notes...

 

[Zakhona]

when I am applying changes to device i am getting this error the device is offline (Error code: DAG.dll[13001].) please help, I tried to put 1 1 on residential address but it doesn't pick out

 

[jaxpher]

Hey Suckerpunchnz

Lucky for you, i have figured out the issue with the help of Hikvision support.

The resident information needs numbers filled in under the persons tab, just put 1 for both.

Hope this helps

View attachment 143894

i googled this error

(Error code: DAG.dll[1001].)

added resisdent information and was solved.

thankyou