Hikvision iVms4200 failure using Ezviz cloud. Please we need your help!

[halkerj]

I'm using iVMs4200 client software through ezviz cloud and fail to view the camera using other/outside network. The local network is no problem using ezviz cloud but when i view using other network the result was error or cannot view the cameras.

Please need your comment and suggestions!

Thank you!

 

[Andy6128]

Exactly the same issue. Fine on WIFI, mobile network won't connect. Shouldn't have to open any ports or adjust router settings. Have another recorder on a few sites and P2P works very well another brand. HIKVISION recorders also on multiple sites and work, so it's not all.

 

[Tipring]

Having this same problem. Did you ever get a fix? Just installed, all works as long as on LAN, no good on web / WAN.

Tipring